Shipping & Returns
Shipping
- Shipping Time: Orders are usually processed and shipped within 40 to 48 hours. Please note that personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.
- Shipping Charges: We offer free shipping on all orders over Rs. 499. Please note that we do not offer free shipping on international orders and returns.
- Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
- In case you’re ordering other items along with personalised or Gold Jewellery, your order might arrive in parts.
Returns
- Return Policy: We offer a 28-day return policy for all unused and unworn, undamaged items, with all its labels and tags completely intact, in original packaging are eligible for return, no questions asked. However, please note that the 28-day return does not apply to personalised jewellery, coins, utensils, and God idols other than in cases of defective/spurious products. MIBA Jewellery reserves the right to process refunds after checking the returned items. In case you have purchased a MIBA product from anywhere other than the MIBA Website, MIBA Exclusive Store, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
- Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse and have checked by the quality control team.
- Replacement & Exchange: You can also avail of replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered (in the case of Gold items).
- Return Process: You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated, and the overall timeline will increase.
- Further, please note that while most PIN codes are forward and reverse serviceable, in rare cases, some PIN codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
- In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
- In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
- For more detailed T&Cs, please refer to our Terms of Service page: https://mibajewelry.com/pages/terms-of-service
Replacement
- Only products which are unused, unworn, undamaged, and completely intact are eligible for replacement. Customers having any issues with the quality, size, missing items, receiving the wrong product, or product dislike can request a replacement. Customer will contact the MIBA team (Phone, SMS, Email or WhatsApp)and cx agent will arrange delivery for the pick up. Courier partners will then pick up the item within 5-7 business days. This item is then brought back to the warehouse, where it is checked by the quality control team. Once the product passes the quality control, a replacement is initiated. Missing/Broken item verification can only be approved upon receiving an unboxing video. Exception: If there is a recurring issue, we will bring back the product, do a QC at our end (Buying Team verifying with the vendor) and then take accountability for prompt action. Customers shall then be liable for any replacement once it passes all the investigation stages and the team comes to an integrated solution.
- Basic Tarnishing affairs will not be liable for any replacement until it's a recurring issue with any targeted product. Tarnishing is a completely natural phenomenon, but we use rhodium plating to prevent it. All silver jewellery tarnishes over time (when it is in regular use with water and cosmetics). Customers should be advised about the care instructions at the time of buying. A separate care instruction is added to the website.
CONTACT US
For more details about our privacy practices, questions, or complaints, contact us at:
MB Jewellers- 1st floor, St. Matthew's School Rd, Gandhi Nagar, Udaipur, Rajasthan, India - 313001
- 9887865993