Most of our courier partners make a confirmation call before delivery.

• We process and dispatch your order within 48 hours of confirmation.
• Standard delivery: 3-5 business days.
• You’ll receive regular updates via SMS and email.
• You can also track your order here: [Tracking Link]

We’re sorry to hear that you’d like to cancel your order.
You can request cancellation by contacting us via email or WhatsApp before the order is shipped. Our team will assist you with the process.
💌 Email: Support@mibajewelry.com
📲 WhatsApp: 9887865993
We’d love to know the reason for your cancellation- your feedback helps us improve!

If your order hasn’t been shipped yet, we can update your address. Contact us as soon as possible via our support channels.
📩 Email: Support@mibajewelry.com
📞 WhatsApp: 9887865993
Note: If the order has already been shipped, address changes may not be possible, but we will try our best to assist.

Yes, but currently, we offer free shipping within India. However, we can ship to the UK, USA, Canada and other countries if you are willing to cover the shipping cost.
📩 Please email us at Support@mibajewelry.com for international shipping requests.

We typically process and ship orders within 1–2 business days. Once your order is shipped, you’ll receive updates via SMS, Email, and WhatsApp with your tracking ID and delivery partner details. If you need any help with tracking, our team is here to assist you!

We offer a 28-day return policy for the following reasons:
✔️ Size or fit issue.
✔️ Not satisfied with design or quality.
✔️ Received a damaged or incorrect product.
🔸 Conditions for returns:
✔️ The item must be in its original packaging and unused.
✔️ Returns are not accepted for items damaged due to wear & tear.
✔️ MIBA Jewelry reserves the right to inspect returns before issuing a refund.

We’re sorry to hear that you’d like to return your order. Follow these steps:
1️⃣ Contact us via email support@mibajewelry.com or WhatsApp 9887865993 with clear product images and an unboxing video.
2️⃣ After approval, we’ll arrange a reverse pickup within 72 hours.
3️⃣ Once we receive and verify the return, your refund will be processed within 6-7 working days.

Once your return request is confirmed, our logistics partner will pick up your order within 3 working days. Refunds are initiated within 48 hours after we receive confirmation of the return pickup.
Refund Timeline:
• Prepaid Orders → Refunded directly to the original payment source.
• COD Orders → Refunded via a Razorpay Payout link (you can select the preferred payment mode).
For partial refunds, the amount will be refunded in the same proportion as received.

Return pickups are usually completed within 3 working days after your request is placed. If the pickup is not done within this timeframe, please raise a support ticket.

Yes, if you have placed return requests for multiple orders, they may be picked up by the same executive. However, verify with the pickup agent before handing over the products. Each order must be returned with its original packaging.

We’re sorry to hear that your item was received in a damaged condition.
To request an exchange:
• Kindly email us at support@mibajewelry.com or WhatsApp us at 9887865993 with clear images of the damaged product and an unboxing video. Our team will assist you in arranging a replacement.

Yes, we highly recommend keeping the box safe during the return window. When returning your jewelry, please ensure it is packed in the box, as jewelry is fragile and precious and can get damaged without proper packaging.

We’re sorry for the inconvenience. Here are common reasons:
• Typos – Ensure the code is entered correctly, as it is case-sensitive.
• Expired Code – If your code has expired, send us a WhatsApp message at +91-9887865993 with a screenshot, and we’ll assist you.

If your coupon was valid at the time of purchase, share a screenshot of the code, and we will issue cashback once your order is received.

All our active coupons are available on our website.
To get the best offers:
• Visit our website regularly for festival and seasonal sales.
• Subscribe to our newsletter and follow us on social media for exclusive deals.

Yes! We run discounts during festivals and special events.
To stay updated:
• Follow us on social media
• Check our website for ongoing promotions

All our jewelry is made from 925 sterling silver, ensuring high quality and durability. Our pieces are nickel free, hypoallergenic, and perfect for everyday wear.

Our jewelry is designed for everyday wear, so you can be assured that the stone colors will not fade with regular use.
To maintain the shine and longevity of your jewelry:
• Avoid physical damage or rough handling.
• Keep away from acidic chemicals like perfumes, lotions, or harsh cleaners.
By following these simple steps, your jewelry will stay as good as new!

Yes, absolutely! If you’d like to see more images of a product, please reach out to our sales team on WhatsApp at 9887865993 with the product details, and we’ll be happy to assist you.

Pure 925 sterling silver may have a slight tarnish over time due to exposure to air and moisture. However, this is completely normal and can be easily cleaned.
To keep your silver jewellery shining:
• Store it in an airtight pouch when not in use.
• Avoid contact with water, perfumes, and harsh chemicals.
• Use a soft polishing cloth or a mild silver cleaner to restore its shine.

Yes! Our 925 sterling silver jewelry is hypoallergenic, making it safe for people with sensitive skin. We use nickel-free and lead-free materials, ensuring a comfortable wearing experience.

All our Miba silver jewelry is crafted from genuine 925 sterling silver and comes with a 925 hallmark stamp for authenticity. Additionally, we provide a purity certificate with each purchase to guarantee quality.

Our jewelry is water-resistant but not completely. To maintain its shine and durability, we recommend:
• Remove jewelry before swimming, bathing, or working out.
• Drying it immediately if it comes in contact with water.

Yes! We stand behind the quality of our products. Our jewelry comes with a warranty against manufacturing defects. If you experience any issues, please contact our support team for assistance.

• Keep your jewelry away from water, sweat, and chemicals like perfumes and lotions.
• Store it in a soft, dry pouch to prevent oxidation.
• Use a soft silver polishing cloth to clean and restore its shine.

We take utmost care to ensure the images on our website are representative of how our jewelry looks. However, some designs may look slightly different in terms of lighting.

You can place an order through the following ways:
• Buy online from our official website: https://mibajewelry.com/
• Find us on marketplaces like Amazon, Flipkart, etc.
• Order via WhatsApp or Call – Contact our sales team at +91-9887865993 for manual order placement.

All our rings are adjustable, ensuring a comfortable fit for any finger size.

We understand that sizing is a major concern when shopping for jewelry online, so we've made this easy for you:
• Necklaces (Women): 43 cm to 45 cm (with a 4 cm to 6 cm adjustable portion).
• Rings & Toe Rings: Mostly adjustable, so sizing won’t be an issue.
• Chain-Type Bracelets: Come with extenders for an adjustable fit.
• Men’s Chains + Pendants: 60 cm (with a 4 cm to 6 cm adjustable portion).
• Half Kada or Cuff Bracelets: Either adjustable or available in standard sizes, as mentioned in the product description.
Additionally, size details are available in the product description and image section, including model images to help visualize the fit.

To stay updated on discounts and promotions:
• Visit our official website – We run special discounts, especially during festivals.
• Subscribe to our newsletter for exclusive deals.
• Follow us on social media for real-time updates on offers.
• Contact our support team to check ongoing promotions.

• For COD orders: You will receive a confirmation call, SMS, email, or WhatsApp message. Once confirmed, we will process and ship your order.
• For prepaid orders: These are confirmed automatically.
• If there are any issues with your order, our team will reach out to you.

Absolutely! We offer special pricing for bulk orders. Please reach out to us via WhatsApp or email for more details.

Your invoice will be emailed to you once your order is confirmed. You can also download it from your account on our website.

Yes, we do! We ship internationally. Shipping charges and delivery times may vary depending on the destination. Contact our team for more details.